Exchanges and Returns

Return Shipping Costs
Return Shipping Costs Please note that we don't cover return shipping costs at this time.
Exchanges (if applicable)

Exchanges (if applicable) We only replace items if they are the wrong size, defective or damaged.

If you need to exchange it for the same item, please send us an email at customerservice@buyability.co.za with the subject [Exchange goods - Items Purchase – Your Full Name and date of purchase].

Please include your full contact details as well as your reason for the exchange. Based on the approved process being followed to obtain the exchange request, we will require the items to be shipped back to us within the 7 calendar days with the item being unused, in the same condition that it was received and it is in its original packaging.

Returns

We strive for the highest quality of the products we sell. We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us. We strive for world-class customer service so all returns are subject to the terms and conditions listed below.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

Our returns policy is strictly 7 days consecutive days. If 7 calendar days have elapsed since you received the item, unfortunately, we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Such as, but not limited to, intimate wear; underwear or Lingerie; as well as swimwear (like costumes).

Additional non-returnable and non-refundable items:

Gift cards

To complete your return, please contact customerservice@buyability.co.za with the subject [Return - Items Purchase – Your Full Name and date of purchase].

Please include your full contact details as well as your reason for return, preferred outcome (exchange or refund request) and our customer service team will be in contact to walk you through the returns process or advise you further.

Based on the approved process being followed to return the item, we will require the item(s) to be shipped back to us within the 7 calendar days with the item being unused, in the same condition that it was received and in its original packaging.

Refunds (if applicable)

To complete your refund request, please contact customerservice@buyability.co.za with the subject [Refund - Items Purchase – Your Full Name and date of purchase].

Based on the approved process being followed to obtain the refund, we will require the items to be shipped back to us within the 7 calendar days with the item being unused, in the same condition that it was received and in its original packaging.

When your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 – 14 working days.

A notice of confirmation will also be sent to you notifying you that the refund has been processed.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank.

There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@buyability.co.za